If you encounter issues or technical difficulties while playing our games, any submitted bets will remain valid, and if you win the bet, your winnings will be added to your account automatically. This will also be visible on your Transaction History Page.

If you think there is an error or a technical issue in any game you are playing, please contact our Customer Service Team with the following information so that we can investigate this for you.

• The name of the game:
• The exact time or approximate time of the bet:
• The bet amount and your account balance after the bet:
• If you received an error message, this error message or the details of the problem you are experiencing (if possible, please provide us with a screenshot).

Please note that the above information is required. It will enable us to investigate the problem you are experiencing and resolve it quickly.