What happens if I get disconnected in the middle of a game?
If you are disconnected while playing a game, any submitted bets will remain valid, and if you win the bet, your winnings will be added to your account automatically. This will also be visible on your Transaction History Page.
If this happens when you are playing a slot game, all you need to do is reconnect and open the game again and it will continue from where you left off.
If this happens during a live game, the particular round might have ended by the time you reconnect. For example, if you are playing Blackjack, the system will automatically assume that you have selected the "Stay" option and the game will continue as usual.
In order to check the game result, you can click on "Game History" or the "Clock symbol" on the game page. You can also contact our Customer Service Team and request a screenshot of the outcome. Every bet made on our site is registered on our system.
If you think there is an error or a technical issue in any game you are playing, please contact our Customer Service Team with the following information so that we can investigate this for you.
The name of the game:
The exact time or approximate time of the bet:
The bet amount and your account balance after the bet:
If you received an error message, this error message or the details of the problem you are experiencing (if possible, please provide us with a screenshot).
Please note that the above information is required. It will enable us to investigate the problem you are experiencing and resolve it quickly.